How can we help?
Answers to the most frequent questions. Can't find yours? Write to us.
Your account
How do I sign in?
With your phone number (a code by SMS or WhatsApp), your email, or your Apple, Google or Facebook account. You can also explore the app without an account.
Which languages is the app in?
French and English. Sango is coming soon.
How do I delete my account?
Follow the instructions on the “Data deletion” page. Our team handles each request by email.
Louma Wallet
How do I top up or withdraw money?
From the Wallet in the app, with Orange Money, both ways.
I forgot my secret code.
Contact support from the app or write to us. Never share your code, not even with our team.
Can I pay in shops?
Not yet. Paying merchants is coming in a future version.
Businesses and reviews
How do I contact a business?
From its page: a message in the app, a call or WhatsApp, in one tap. Its number doesn't need to be shown.
Can I trust the reviews?
Every review is read by the Louma team before it is published.
How do I list my business?
Create a free business profile from the Account tab in the app. The For businesses page explains everything.
Stay safe
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Louma will never ask for your secret code or your sign-in codes.
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Talk to businesses through the app, and be wary of offers that look too good to be true.
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A page or a message looks suspicious? Report it to us right away.
Need another answer?
Our team answers by email. In the app, you can also write to support.
